This is honestly super cute
And his handwriting is so much better than mine.
I feel like this guy could make a fortune there writing instruction manuals.
I feel like all Chinese people bought the same textbook or what, their handwriting is so similar.
So that's what Jason is doing in China.
Friday the 13th part 12: Jason takes a customer service job in Shanghai
Friday the $13?
I work for a company that buys rotating electrical parts from China. I used to run the QC department here in the US and had to deal with them directly. Most of their names they use were "American" type of names. Jason, Shirley, Dave, Karl, Sue, etc. etc. Most of them had fairly damn good English too.
Honestly, I've had some great customer service from ordering on China, from Aliexpress, taobao, and wechat sellers. Even if there's a language barrier, they make the best of it. Gives you the chance to learn some meager Mandarin too.
I won an auction for a bubble mailer envelope for 6 cents on ebay (it probably cost the dude more than that just to ship it) from a chinese seller.
Dude sends me a nicely written email (was clearly not a copy/paste) a week later making sure I got it and offering to help out with any problems.
If ebay had a way to tip a seller, I would totally tip that guy in that situation!
it usually takes a while (6-8 weeks) for stuff from China to get to me, and I message the seller for a refund since it has not arrived. The difference is that if they do eventually come in, I message them so that I can pay them back for it. I only recently found out most people don't do this part because now they got it for "free".
I mean, good deeds is a two way street.
I haven't bought from aliexpress yet because I've had good experiences from ebay sellers.
I've bought tons of stuff off aliexpress. Just as good as ebay, but more asian sellers so it's easier to find certain items. I recommend it if you can't find what you're looking for off ebay
I love AliExpress; you have to watch the reviews and overall store rating, but that’s not hard. They also have the most wild clothing I’ve ever seen, so it’s amazing for getting a unique piece that you’d never see in the West. Also I’m a petite person, starting to get sized out of western clothes, but I’m pretty consistently an asian medium and it’s easy to find stuff that fits there!
Also their mobile app team is great. They’ve implemented several of my suggestions just days after I suggested it. If you have ideas for improving the app, totally use the suggestion box. They listen!
Ali and Tencent are both amazing companies. I can't wait till alipay and wechatpay get an international launch.
When it comes to e-commerce the Chinese are just killing it lately. If I was involved in e-commerce I'd be thinking about moving to Shanghai, Shenzhen, or Chengdu in the near future. Also logistics. The stuff the Chinese do with logistics domestically is nothing short of amazing. You can ship let's say a cellphone from one corner of China to the other within 24 hours door-to-door for something like 50元, which is like 8 bucks US.
Also, I live in Africa, and China is doing some amazing things for several of the countries I spend time in. Roads, housing, hospitals, electrification, clean water. It's amazing and very exciting!
China has a reputation for cheap mass-produced goods. And of course it does that.
I bought a bunch of sword making stuff from a neat chaoyang company
I called them a few times and it's always the same guy answering.
When I went home to beijing last year I checked out their address and it was just one room in a business building with a woman packing stuff in envelopes. Turns out her husband has a forge in hebei and that's where everything is made
It's kinda crazy that such small places can participate in the global market these days
It's amazing isn't it? Imagine you love making something and eventually you're getting orders for it in 30 different languages
This is how customer service should be. A company having pride in what they make and being genuinely happy when they receive business.
I ordered a jacket from China about 4 years ago and they send me Chinese new year cards every year since then
I really, really appreciate when people do this, it really feels so nice getting that little personal acknowledgement. I sell crocheted toys online and I always make a point of including a handwritten thank you note with every order because whenever I've gotten one, my day always gets a little brighter.
I hope that when someone opens one of my notes, they get the same feeling!
What a beautiful thing. Jason is probably in a super competitive environment, and is writing in his second language, to ensure that he stands out with great customer service. The world needs more people like Jason.
What was the product? Now I want Jason to write me.